BMC Blog

change of management steps

5 Crucial Steps in the Change Management Process

Companies must constantly evolve and adapt their processes to meet current challenges and prepare for future ones. Triggers for organizational change include the external and internal environment including technological advancements, crises, as well as mergers and acquisitions. While they spur innovation and boost business growth, organizational changes often come with implementation and management challenges.  Workers …

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How to Protect Your Business Against 3 Types of Cyber Attacks

Based on a study commissioned by the National Cyber Security Alliance, only 27% of small businesses have taken appropriate measures to ensure their systems are secure. The same study also discovered that 59% of these small enterprises depend on the internet for their daily operations.  With more transactions being done online since 2020, the number of attacks …

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remote vs traditional call center

Call Centers: Remote vs. Traditional

Traditionally, call centers operate in a brick-and-mortar setting. This means they hold all operations in a minimum of one physical space. However, the evolution of the industry has made several home-based call center jobs available. With an even more advanced technology and the ongoing pandemic, several more have adapted to this kind of set-up as …

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